WE STAND BEHIND WHAT WE SELL
If you are not 100% satisfied with your Woofvy purchase, you can return unused product for a replacement or refund. We make returns and exchanges easy and are happy to help you choose the right product. Please read our return information below for full details.

Satisfaction Guaranteed

Whether you ordered too much or you are not happy with your purchase, you can return all non-sale items that are in re-sellable condition for a refund within 7 days of the receipt of your purchase. Woofvy is not responsible for return shipping costs. For any missing items on your shipment, we need to be notified within 24 hours of receipt to be able to send the missing items. Any notification of missing items beyond that 24 hour period would not be accepted. Please do not install any defective materials as they will not be accepted for a return/replace. There is no restocking fee for hardware (unless you're in Eastern Ontario or Quebec) provided its unopened and returned within the 7 day window. We want you to be satisfied and will work hard to ensure that you are. If you experience any issue with our products, customer service, shipping, or even if you just plain don't like what you bought, please let us know by emailing us at trevor@woofvy.com. Any damaged products delivered will be replaced at no charge. We will work with you to ensure your 100% satisfaction should any issues arise.

Returning Your Items

Please do not send items back without first contacting us. You must first email trevor@woofvy.com with your order number and the list of items you wish to return. If your items are eligible for return, you will then receive an email with the appropriate instructions.

Please note, we do not accept returns of:

- Product received more than 7 days ago.

- Product not in original/resellable condition (product is damaged, used or opened).

- Product purchased on Discount/Sale/Clearance/Closeout.